In-depth consulting or coaching services are designed to provide you with tools and knowledge to help your business succeed. Before we start, it is important that agree on what to expect, how it will work, and what should happen during the course of the program.
Please read the agreement in full before registering.
This Agreement is being made between Grace LaConte of LaConte Consulting LLC (“Consultant” or “I”) and You (“Participant” or “you”). We both legally agree to the following:
Consulting Session Description
Consulting appointments (“Sessions”) can be scheduled through my online form. Every Session includes:
- A deep-dive discussion via a private telephone, Skype, Zoom, or Google Hangouts call
- Expert advice to help you identify root causes of the biggest challenges in your business
- A “give-it-to-me-straight” approach to seeing your business from an objective point of view
- Support for risk intelligent decision-making
- A detailed summary of the session with recommendations and actionable next steps
During each Session, you can expect me as Consultant to:
- Prepare for and facilitate the discussion
- Devote my full attention to you during the entire period
- Share feedback and expert advice pertinent to your situation
- Provide accountability for taking action
- Demonstrate respect and confidentiality toward you
- Take responsibility for my decisions, and show respect for your time
- Support your development and growth
- Stretch your professional and personal “blind spots”
You as Participant are expected to:
- Attend all scheduled sessions on time and for the full duration
- Communicate your availability via e-mail, phone call, and/or texts
- Review all recommendations and action steps
- Make a commitment to your professional and personal growth
- Demonstrate respect and confidentiality toward me
- Take responsibility for your decisions, and show respect for my time
- Be open to new ideas, even if it feels uncomfortable
- Provide feedback on how the session helped, and ways it can improve
Communication: If you need to reach the Consultant, e-mail me (Grace) anytime at firstname.lastname@example.org, or text/call me at 360-984-4630 M-F between 9:00am – 4:00pm PST (11pm – 7pm EST). I will do my best to respond within 24 hours during the work week and within 2 business days after weekends and holidays.
Scheduling Calls: For your Session to be successful, promptness is vital. We will start the Session on time, so plan to be available a few minutes early if possible. If you are late to a private session by more than 10 minutes without prior arrangement and I am unable to contact you, this will cause the session to be forfeited.
Rescheduling: Our time together is important. If you need to reschedule or cancel your session, please do so at least 48 hours in advance of the scheduled time. You can send an e-mail to Grace at email@example.com or text 360-984-4630.
Missed Private Coaching Session & Event Attendance: If you schedule a private consulting session and do not respond to phone or text messages for more than 10 minutes after our appointment without prior arrangement, your session will be forfeited without the option to reschedule.
I do understand that emergencies happen; so if you are unable to attend a private consulting session, please e-mail or text me immediately. A death in the family, serious illness, or hospitalization are obviously emergencies; other situations without 48-hour advance notice may be forfeited at my discretion.
You agree that you are financially willing and able to invest in a Session by choice, and that your participation does not incur economic hardship in any way.
The quality of my work is 100% guaranteed, and my goal is to provide you with the most value possible. If you have any concerns before or after the session, please contact me so we can discuss.
Payment, Cancellation, and Refund Policies
Payment Policy: Registration is not final until full payment is received. All major credit cards are accepted via online payment. For some packages, a 10% discount is available for full payment received at the time of scheduling.
Group events and private sessions are available on a first-come, first-served basis. Contact me for additional options if scheduled availability does not meet your needs.
Payment Authorization and Receipt: When paying by credit card, you agree to give me permission to automatically charge your credit card or debit card as payment for services without any additional authorization, and you will receive an electronic receipt. If you receive an invoice, you agree to pay by the date due on the invoice or your Session will be put on hold until payment is made.
Missed Payment: If payment is not received by the date due or there is a problem with the payment transaction or method, you will be notified by e-mail and then have a 7-day grace period to make the payment after the due date. Otherwise, future Sessions will be placed on hold. If no payment is made within the 7-day grace period, the Program will automatically terminate and you will no longer be granted access to the Program.
Cancellation Policy: Circumstances can change. If you are unable to attend for any reason and provide 48-hour advance notice, you have two options:
- Reschedule for a future date. If you experience a schedule change that conflicts with the appointment time, it’s no problem to adjust the session for a future date at no extra charge. Contact me at firstname.lastname@example.org to discuss.
- Exchange for other services. If you prefer to exchange a private session for a workshop or other available service instead, you may ask to transfer your session with no penalty (providing the service for which you are registering is of equal or lesser value). Contact me at email@example.com to discuss.
Consulting Sessions must be used during the month in which they are scheduled. Sessions cannot be rolled over for use in future months.
Should I (Grace) need to cancel a consulting Session for any reason, or if I experience technical difficulties which make it impossible for me to offer it as scheduled, you will be notified via the contact information you provided at registration. If this happens, you will be given the option to:
- Reschedule for a future date,
- Exchange for a different service, or
- Receive a refund.
Refund Policy: My intention is to provide you with tremendous value from my consulting Sessions. However, if you decide to withdraw at any time for any reason, you are still fully responsible for payments, and no refunds will be provided.
Once registration and payment are received, services are non-cancelable unless we mutually decide otherwise. You can transfer or reschedule (with 48-hour advance notice) at no extra cost.
If you decide that my services are not a good fit, or if the Session fails to meet your objectives within the agreed-upon time frames, let me know immediately and I will discuss your options, up to and including a refund for all remaining services. Please communicate your concerns before, during or after a Session by contacting me (Grace) at firstname.lastname@example.org or 360-984-4630.
The quality of my work is 100% guaranteed. My main priority is to understand your needs and the goals of improving your organization’s condition. I do this by gathering the necessary data with a questionnaire at the beginning of the registration process. Your answers will help me to develop a product that best matches your goals.
There is absolutely no risk to working with me. My three-point guarantee is:
- You can try before you buy. I offer free articles, videos, and tools so you can sample my style and content.
- You get my Instant-Exit Promise, which means you can leave at any time with no further obligation. I do not, however, offer refunds for unused prepaid services.
- I carefully screen my clients and only accept those for whom I truly believe my services will provide tremendous value. During the registration process, you will be asked several questions to make sure your needs are a good fit for this program. In the event you are turned away, I may refer you to a professional who can better assist in reaching your goals.
I believe that confidentiality is extremely important in a consulting relationship. By registering for this Session, you agree to provide personally-identifiable information including your name, e-mail address, phone number, street address, billing information, and private business details (“Confidential Information”). In addition, you may choose to provide me with comments, documents, photos, images, video, and other data during the course of our work together (“Other Information”). By providing such Confidential Information and Other Information, you grant me permission to use and store such information. I, in turn, will do my best to keep your information safe, secure and private in accordance with this Agreement.
Social Media: You are welcome to interact with Grace LaConte of LaConte Consulting LLC on all social media platforms including
- Facebook: http://facebook.com/laconteconsulting
- Twitter: https://twitter.com/lacontestrategy (@lacontestrategy)
- LinkedIn: https://www.linkedin.com/in/gracelacontemsrhia
- YouTube: http://tiny.cc/GLaConteVideos
When sharing or commenting in any form of social media, you are also agreeing to abide the terms and conditions and policies regarding confidentiality for that platform.
Feedback and Comments: Your input will be used to enhance, adjust, and improve future iterations of my consulting services. All feedback, comments, and opinions you share in written, verbal, audio, and any other format both during and after the Program may be de-identified and applied at my discretion for use in future training programs, marketing, and promotional materials. However your image, name, and other Confidential Information will never be used for any reason without your prior written consent.
Disclosure of Confidential Material: All Confidential Information will be maintained as private and will not be disclosed to others, except: (1) as discussed in this Agreement, (2) if required by law, (3) in the good-faith belief that it is necessary to conform to the law, (4) to comply with any legal process served on me, any sponsors, investors, affiliates, or others, (5) to protect and defend our property rights or those of others, and/or (6) to act as immediately necessary to protect the personal safety of others.
You are welcome to share your personal experience about the Session with anyone and on any platform, both during virtual events and at any other time you choose.
Intellectual Property and Non-Disclosure
Intellectual Property Rights: LaConte Consulting LLC retains all ownership and intellectual property rights to consulting Session content and materials provided to you through the course of consulting Sessions, including all copyrights and any trademarks belonging to LaConte Consulting LLC.
Non-Disclosure Agreement: All consulting content and materials are provided to you for individual use only and with a single-user license. You acknowledge that the information provided by LaConte Consulting LLC is copyrighted, is the property of LaConte Consulting LLC, is not to be used for resale or otherwise, and may only be used for your personal use. Any material or information which you acquire or become acquainted with may not be reproduced, copied, distributed, summarized, or otherwise used without prior written permission.
You acknowledge are not allowed or authorized to share, copy, sell, post, distribute, reproduce, duplicate, trade, resell, exploit, or otherwise disseminate any portion of consulting Session materials (including training materials), electronically or otherwise, for business or commercial use, or in any other way that earns you money, without prior written permission.
You acknowledge that LaConte Consulting LLC retains all rights, title and interest in the information and material, and no license or right of any kind to the information or material is granted.
Personal Responsibility, Disclaimer & Release of Claims
Personal Responsibility & Assumption of Risk: You acknowledge that you accept full responsibility for all decisions made before, during and after your participation in all Sessions. You knowingly assume all risks of the Sessions related to your use, misuse, or non-use of the Session or any of the provided materials. You understand and agree that you are solely responsible for all outcomes. You attest that you are mentally fit to participate in this Program and acknowledge that you are exclusively responsible for your physical, mental and emotional well-being.
Disclaimer: The information and materials to be provided in your consulting Sessions have been carefully prepared for informational and educational purposes only. Many factors can influence your results, so there are no guarantees of the results you will experience from consulting Sessions. You agree that I am not responsible for your physical, mental, or emotional health, for your financial earnings or losses, or for any other result or outcome that you may experience through these Sessions.
Nothing related to our Sessions is intended to be considered legal, financial, or mental health advice in any way.
Not Legal Advice: You understand that the information you receive is not intended to be legal, accounting, financial, or any other professional advice or services. I am not obligated to procure any business or sales for you or to perform any business function (such as offering legal, sales, or accounting advice).
Not Mental Health Advice: You acknowledge that my consulting services are not a substitute for mental health counseling or medical treatment of any kind. You also agree that coaching does not involve the diagnosis or treatment of physical disorders or mental disorders; and that it is not a substitute for counseling, psychotherapy, psychoanalysis, or mental health care.
You agree that you will not use coaching in place of any form of medical or mental health diagnosis, treatment or therapy. For specific questions related to a medical or mental health situation, consult your own medical or mental health professional. For specific questions related to your financial, legal or tax situation, consult your own attorney, accountant, and/or financial advisor.
Appropriate Behavior: You understand that I retain the right to refuse or terminate this Agreement or any session based upon any inappropriate behavior, comments or suggestions without prior notice.
Limitation of Liability, Indemnification, and Release of Claims: You agree that you will not hold me liable for the information that you request or receive through any Session — including services, products, training materials, and any other information you have received from or through me related to our Sessions. You agree to fully and completely release me from any and all liability, damages, causes of action, allegations, suits, sums of money, claims and demands against me, both now and in the future, that may arise from your participation in my consulting Sessions (including all services, products, and materials), to the extent permissible by applicable law.
Termination: If either of us decides to terminate the Agreement at any time, we agree to notify one other at least 30 days in advance by e-mail (to provide both of us with a written record). Even after termination by either of us, all terms of this Agreement (including all Investment, Refund Policy, and Intellectual Property terms) will still apply to both of us now and in the future.
Notice: All correspondence or notice required regarding consulting Sessions can be made by contacting Grace at email@example.com or 360-984-4630. If your e-mail address, billing information, or contact information changes at any time during the Session period, it is your responsibility to provide updated information to me within 3 days of any change.
Entire Agreement, Assignment, Survivability and Waiver: This Agreement contains all policies related to the any consulting session provided by LaConte Consulting LLC. This Agreement may be modified or amended at any time, as long as the amendment is in writing and signed by both of us. You may not assign your rights or obligations under this Agreement to anyone else, and the obligations under this Agreement will continue indefinitely unless otherwise stated in this Agreement. If I choose to waive or not enforce one or more terms of this Agreement, it does not in any way limit my right to later enforce every part of this Agreement.
Governing Law: This Agreement shall be construed according to the laws of the State of Washington, USA.
Non-Disparagement: If there is a dispute between us, you agree to not publicly or privately make any negative or critical comments about the Program, LaConte Consulting LLC, Grace LaConte, or to communicate with any other individual, company or entity in a way that disparages or harms my company or reputation in any way, including on social media.
Indication of Agreement
By consenting to this Agreement, we both acknowledge that we have read, understand, agree to and accept all terms in this Agreement. You acknowledge that you have had the opportunity to ask any questions prior to registering.
By registering for a consulting Session and agreeing to the “Terms and Conditions” electronic check box, you indicate that you are in full agreement with all terms of this Agreement.
If you have any questions regarding this Consulting Session Agreement, feel free to contact me:
Grace LaConte, Founder
15640 NE Fourth Plain Blvd.
Suite 106 #514
Vancouver, WA 98682 USA
firstname.lastname@example.org | 360-984-4630