What is an employee worth to you?
Not just their ability to generate sales or produce a measurable outcome, but also in terms of the experience they provide, and the emotional impact they make?
How can we calculate the degree of value an employee brings to a company, and what we lose when they quit?
Previously, I discussed ways to increase Risk Intelligence after staff turnover, and how to calculate the financial impact.
In this third segment, I explain hidden values employees provide, the 9 things we lose when an employee leaves, and simple ways to calculate the cost of quality.
Continue reading “How to Estimate the Qualitative Loss From Staff Turnover”
As much as we try, there are some things that come naturally and some things that don’t.
One of those “love-it-or-hate-it” activities is business planning, also known as strategic planning. The whole point of doing this is to define your organization’s:
- overall direction (Strategy),
- which goals you want to achieve (Objectives),
- using which actions and resources (Tactics), and
- how you’ll know it was successful (Measures).
I abbreviate Vision, Mission, Values, Objectives, and Measures with the acronym VMVOM.
Continue reading “Is Your Strategic Plan in SHAPE?”
A recent event at a coffee shop in Philadelphia has stirred controversy about subconscious bias, corporate policies, and how to repair a company’s fractured reputation.
In this article, I explain:
- the facts behind this event (including quotes from the young men, Starbucks leaders, Philadelphia police and Mayor, and other experts)
- What are Policies and Procedures?
- When the Enforcement of Policy Shows an Underlying Bias
- Starbucks’ Official Statement
- Taking Action: What You Can Do to Prevent a Starbucks-Like Incident
- The 7 Symptoms of Implicit Bias, and
- My Conclusion
Continue reading “How to Recognize Implicit Bias After What Happened to Starbucks”
Can we be aggressive toward someone and not even know it?
I think we can.
Aggression is behavior that is hostile, forceful, or destructive. It comes from the Latin ad- (“to”) and the word gradi (“to step toward something or approach; to attack”).
It is an outward expression of inward anger that can cause incredible harm to others, even if we don’t realize it at first. Sometimes it’s difficult to know what aggression looks like, especially if you’re very comfortable with a highly competitive atmosphere.
Continue reading “Why Unconscious Aggression is So Hard to See as a Leader”
Today, I’m going to explain how to look for hidden opportunities and risks in your organization using a weighted SWOT analysis. This strategic management tool allows you to calculate your options, which leads to decisions that are risk intelligent.
Continue reading “How Do I Make a Weighted SWOT Diagram? [Video]”
Facing the good and bad of the past year takes courage, especially in re-living painful experiences. But self-evaluating the highs and lows in your past year is just the first step.
Sharing your findings with the entire world takes it to a whole new level.
In this post, I’ll talk about the benefits and downsides of making your Year In Review public, and why we’re afraid to fail.
Continue reading “5 Reasons to Share a “Year In Review” of Your Business”
When you hear the words “Dante” and “Inferno,” your initial thought is probably something like this:
- Some guy named Dante wrote it a long time ago
- It’s a book about the levels of hell
- The Catholic faith has something to do with it
- There’s something about “comedy,” but not in the traditional sense
- I might have read the book in high school
Up until recently, that’s pretty much all I knew about this classic work. But what gems of wisdom are hidden in those lyrical texts? I decided to find out.
Continue reading “Dante’s Inferno From a Strategic Perspective”
A SWOT analysis is a strategic planning tool to identify and fix vulnerabilities in your organization. It allows you to review your company’s Strengths, Weaknesses, Opportunities, and Threats. Read How Do I Make a SWOT Diagram? to get an overview.
When used properly, the SWOT provides insights about root causes that might be causing negative outcomes. However, it is often treated like a once-and-done process, without any further analysis.
You can get the most out of a basic SWOT Diagram by going deeper, using what I call the Super SWOT.
Watch the video, or read more below:
Continue reading “How Do I Make a Super SWOT Diagram? Using Real Examples [Video]”
Have you ever thought about why bad news can be so distressing? In this Let’s Define episode, I explain why information can be considered unwelcome, and what to do about it.
Read my definition of “Bad News”
Watch the video, or read the transcript below:
Continue reading “[Video] Let’s Define… What is “Bad News”?”