Analyzing Profit Margins FAQs Part 1: Perceptions

Can our personal beliefs about money influence our company’s success?

How do our perceptions impact business decisions?

Why is the “Fake It Till You Make It” mindset dangerous?

I answer these questions—and much more—in my Live Facebook Video. Check out the recorded video here, or read the transcript below (including bonus content!)

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Understanding the Culture of a Company, Part 2: Deeper Culture

Some aspects of a company are easy to see from the outside. These “surface” elements include things like the logo, building, language, and communication style.

But there is also a foundational layer that are an extension of the owner’s beliefs and values.

Let’s explore the mysteries that lie under the surface of a company… the Deeper Culture.

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How to Recognize Implicit Bias After What Happened to Starbucks

A recent event at a coffee shop in Philadelphia has stirred controversy about subconscious bias, corporate policies, and how to repair a company’s fractured reputation.

In this article, I explain:

  • the facts behind this event (including quotes from the young men, Starbucks leaders, Philadelphia police and Mayor, and other experts)
  • What are Policies and Procedures?
  • When the Enforcement of Policy Shows an Underlying Bias
  • Starbucks’ Official Statement
  • Taking Action: What You Can Do to Prevent a Starbucks-Like Incident
  • The 7 Symptoms of Implicit Bias, and
  • My Conclusion

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Why Unconscious Aggression is So Hard to See as a Leader

Can we be aggressive toward someone and not even know it?

I think we can.

Aggression is behavior that is hostile, forceful, or destructive. It comes from the Latin ad- (“to”) and the word gradi (“to step toward something or approach; to attack”).

It is an outward expression of inward anger that can cause incredible harm to others, even if we don’t realize it at first. Sometimes it’s difficult to know what aggression looks like, especially if you’re very comfortable with a highly competitive atmosphere.

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Dante’s Inferno From a Strategic Perspective

When you hear the words “Dante” and “Inferno,” your initial thought is probably something like this:

  • Some guy named Dante wrote it a long time ago
  • It’s a book about the levels of hell
  • The Catholic faith has something to do with it
  • There’s something about “comedy,” but not in the traditional sense
  • I might have read the book in high school

Up until recently, that’s pretty much all I knew about this classic work. But what gems of wisdom are hidden in those lyrical texts? I decided to find out.

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