6 Things I’ve Learned After Serving Non-Ideal Customers

Many of us get stuck in a bad cycle where we try to get results, but we end up feeling powerless to actually get the tasks done.

Let me share what I have learned about helping customers, and why it’s better to define your philosophy, write out policies & procedures, and expect at least a few people to be unhappy no matter what you do.

Continue reading “6 Things I’ve Learned After Serving Non-Ideal Customers”

Who are Ideal Customers, and What Do They Look Like?

Your “model” buyer, client, or customer is someone whom you target because she or he has several characteristics. I will explain each of these below.

Continue reading “Who are Ideal Customers, and What Do They Look Like?”

How to Understand the Quantitative and Qualitative Data in Your Business

Are you wondering how to tell the difference between data that are based on numbers (quantitative) and those based on sensations and experiences (qualitative)?

Many business owners find it difficult to make the distinction… which can lead to frustration, overwhelm… and eventually to a business that is vulnerable to threats that could cause irreparable harm.

Continue reading “How to Understand the Quantitative and Qualitative Data in Your Business”

My Honest Review of the 21 Books I Finished in 2018

As part of my Year In Review, I kept track of how many books I was able to read. Compared to last year, I finished fewer books (21 books versus 26 last year). But although less of my time in 2018 was spent reading, I chose to delve into a few subjects that took more effort to get through.

Continue reading “My Honest Review of the 21 Books I Finished in 2018”

Minimalist Manager Challenge Part 7: Get Offline

In the 7th installment in my #MinimalistManager Challenge, I get rid of all electronics for 24 hours.

Below, you’ll read why I chose this particular task and the surprising things it taught me about self-sufficiency, reaching goals, and relying on intuition.

Continue reading “Minimalist Manager Challenge Part 7: Get Offline”

Minimalist Manager Challenge Part 6: Gratitude Day

For task 6 in my #MinimalistManager journey, I explored opportunities to show gratitude.

In this post, you will hear what I learned about expressing gratitude, what surprised me, and the profound effect it had on me personally and professionally.

Continue reading “Minimalist Manager Challenge Part 6: Gratitude Day”

Minimalist Manager Challenge Part 5: No Facebook

For my 5th #MinimalistManager Challenge task, I decided to…

Give up Facebook.

For 24 hours.

Keep reading to discover just how hard this was, what I did instead, and the lessons it taught me.

Continue reading “Minimalist Manager Challenge Part 5: No Facebook”

Minimalist Manager Challenge Part 1: No Sugar

I’ve just started a #minimalistmanager challenge.

For 15 days, I will be trying a variety of tasks that will stretch me… and also allow me to move past barriers and toward my strategic business goals.

My first task is to consume No Sugar for 24 Hours.

Continue reading “Minimalist Manager Challenge Part 1: No Sugar”

I’m Starting a New Minimalist Manager Challenge

Autumn is here, and as part of the changing seasons I have decided to restart a #minimalistmanager challenge.

Read on for a summary of what it’s all about, why my first attempt failed, and how to overcome stress as a manager.

Continue reading “I’m Starting a New Minimalist Manager Challenge”

How to Estimate the Qualitative Loss From Staff Turnover

 

What is an employee worth to you?

Not just their ability to generate sales or produce a measurable outcome, but also in terms of the experience they provide, and the emotional impact they make?

How can we calculate the degree of value an employee brings to a company, and what we lose when they quit?

Previously, I discussed ways to increase Risk Intelligence after staff turnover, and how to calculate the financial impact.

In this third segment, I explain hidden values employees provide, the 9 things we lose when an employee leaves, and simple ways to calculate the cost of quality.

Continue reading “How to Estimate the Qualitative Loss From Staff Turnover”