Tag: empathetic leadership
How Cult Tactics Affected the Duggar, Holmes, and Maxwell Court Cases
Manipulation, grooming, and cult-like behavior don’t just stay in the shadows. These tactics are used by religious leaders, business owners, and influencers all the time.
We can see the effects of cult tactics in recent federal court trials of Josh Duggar, Elizabeth Holmes, and Ghislaine Maxwell.
- All defendants took advantage of innocent victims (allegedly).
- All three were heavily influenced by a powerful, manipulative cult-like leader.
- And all helped to develop an organizational culture that excused horrendous behavior, allowing them to callously inflict damage on their victims for years.
Honeybee, Scorpion, and Nuclear Employees [Podcast]
The best way to avoid problems and overcome barriers in a company is simple: Listen to the experiences and opinions of your employees. Although listening to negative feedback can feel challenging to leaders, it is one of the most valuable sources of risk intelligence.
In this episode, Grace explains the three ways for frustrated employees offer their opinions and which 5 steps will help you create Healthy Feedback Loops in your organization.
Continue reading “Honeybee, Scorpion, and Nuclear Employees [Podcast]”
Featured Practitioner: Beth Petersen, LMT of Unwind Bodywork
In this first episode of my Featured Practitioner series, you’ll hear from a specialized massage therapist who applied her passion for sports, yoga, and helping people to regain functionality.
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Company Culture FAQs Part 3 of 5
In part 3 of the series about Frequently Asked Questions on creating a sustainable Company Culture, we discuss the benefits and downsides of social media.
I’ll also share my secret to finding balance as a business owner.
Watch the recorded video here, or reading bonus-filled content below.
How to Recognize Implicit Bias After What Happened to Starbucks
A recent event at a coffee shop in Philadelphia has stirred controversy about subconscious bias, corporate policies, and how to repair a company’s fractured reputation.
In this article, I explain:
- the facts behind this event (including quotes from the young men, Starbucks leaders, Philadelphia police and Mayor, and other experts)
- What are Policies and Procedures?
- When the Enforcement of Policy Shows an Underlying Bias
- Starbucks’ Official Statement
- Taking Action: What You Can Do to Prevent a Starbucks-Like Incident
- The 7 Symptoms of Implicit Bias, and
- My Conclusion
Continue reading “How to Recognize Implicit Bias After What Happened to Starbucks”
2017: My Business Year In Review
Conducting a “year in review” process is incredibly helpful.
But it can also be excruciating, because looking back at the good & bad of the past year forces us to confront uncomfortable realities. It serves as a window to evaluate goals, examine priorities, and identify where we’ll focus our energy in the coming year.
In this post, you will hear how my Year In Review has strengthened me as a business owner. I’ll share what happened for me professionally in 2017, what worked and what didn’t, and some lessons learned.
[Video] Let’s Define… What is “Hollowed-Out Engagement”?
Connecting with employees, customers, and other stakeholders requires us to see life from their point of view. In this Let’s Define episode, I share my “Needs, Fears, and Expectations” concept and simple ways to fix disengagement.
Read my definition of “Hollowed-Out Engagement”
Watch the video, or read the transcript below:
Continue reading “[Video] Let’s Define… What is “Hollowed-Out Engagement”?”
[Video] Let’s Define… What is an “Employee For a Day”?
What does your company look like from the point of view of staff? In this Let’s Define video, I define the “Employee For a Day” concept and why it’s so important.
Read my definition of “Employee For a Day” and what happened when I tried this experiment as a new manager.
Watch the video, or read the transcript below:
Continue reading “[Video] Let’s Define… What is an “Employee For a Day”?”
“Employee For a Day”: How to Start
Are your staff afraid to share what is going wrong in your company? Do problems keep happening, and you don’t know why?
A great solution is to step into the roles of your staff and see the situation first-hand.
One fantastic technique is what I call “Employee For a Day.” It is a simple, hands-on activity where an executive leader leaves their role, and she or he sits in the seat of employees to see the organization from their point of view.
In my previous post, I describe what happened when I entered the day-to-day world of my staff. It humbled me, challenged me, and ultimately led to several changes in the organization.
There were a few drawbacks as well. Here are all the dirty details of how to get started.