The Ultimate Strategic Planning Framework Tool: Introduction

My great-grandmother, like most women in the early 1900s, had two sets of dishes. One was a plain set for everyday family meals, and the other was a very fancy set that she only brought out on special occasions. Each plate, cup, and saucer was decorated with a design of delicate pink roses, curled ivy, and a beautiful gold inlay that encircled the scalloped edges.

She left the set to my grandmother, who then passed it on to my mother, who quickly discovered that fine china with gold detail is no match for the power of a modern dishwasher. The inconvenience of hand-washing every single item (and the risk of chipping or breaking the dishes) was too great. So those heirloom dinner dishes were hidden away in a china cabinet and only emerged on rare occasions.

As a strategic risk expert, I believe many leaders treat their strategic plan like a set of fine china. They know their plan is important; they invest time and money to create it. The final plan is detailed, logical, and beautiful.

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[Video] Let’s Define… What is “Hollowed-Out Engagement”?

Connecting with employees, customers, and other stakeholders requires us to see life from their point of view. In this Let’s Define episode, I share my “Needs, Fears, and Expectations” concept and simple ways to fix disengagement.

Read my definition of “Hollowed-Out Engagement

Watch the video, or read the transcript below:

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[Video] Let’s Define… What is an “Employee For a Day”?

What does your company look like from the point of view of staff? In this Let’s Define video, I define the “Employee For a Day” concept and why it’s so important.

Read my definition of “Employee For a Day” and what happened when I tried this experiment as a new manager.

Watch the video, or read the transcript below:

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What Happened When I Became an “Employee For a Day”

Do you ever go through an “a-ha moment” that suddenly makes you aware of a totally new perspective?

That happened to me a few years ago. Like many top-level leaders, I had slowly and imperceptibly developed “Corporate Ladder Bias” during my transition from employee to executive. This subconscious change occurs when our field of vision is consumed with all the problems and headaches at the management level. We become blind to the day-to-day frustrations of what I call the “Foundational Staff.” These are employees at the lowest levels of an organization, including:

  • Housekeeping
  • Direct Customer/Patient Care
  • Food Service (or Dietary)
  • Maintenance (or Physical Plant)
foundational staff, organizational roles, organizational chart, housekeeping, direct care, food service, maintenance
Grace LaConte’s 4 Types of Foundational Staff

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