[Video] Let’s Define… What is “Hollowed-Out Engagement”?

Connecting with employees, customers, and other stakeholders requires us to see life from their point of view. In this Let’s Define episode, I share my “Needs, Fears, and Expectations” concept and simple ways to fix disengagement.

Read my definition of “Hollowed-Out Engagement

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[Video] Let’s Define… What is an “Employee For a Day”?

What does your company look like from the point of view of staff? In this Let’s Define video, I define the “Employee For a Day” concept and why it’s so important.

Read my definition of “Employee For a Day” and what happened when I tried this experiment as a new manager.

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[Video] Let’s Define… What is “Bad News”?

Have you ever thought about why bad news can be so distressing? In this Let’s Define episode, I explain why information can be considered unwelcome, and what to do about it.

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[Video] Let’s Define… What are Blind Spots?

What are blind spots, and why do leaders struggle with them? In this Let’s Define episode, I will explain the 3 types of blind spots and how to overcome them.

Read my definition of Blind Spots

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