It has taken me 14 months to finally take stock of what took place in my business. As with many owners, 2020 did not deliver the outcomes I was expecting.
The idea of re-living those disappointments felt so painful… that I decided to delay the Year In Review process until now.
Continue reading “My 2020 Business Year In Review (a Year Late)” →
We’re almost at the end of another year! And although 2021 may not have gone as expected, you now have a choice:
Continue reading “My Past Year Wasn’t Great; Should I Still Do a Year In Review?” →
- You can head into the new year with a renewed determination and hope that things will improve…
- Or you can take stock and prepare for what could be coming, whether good or bad.
Have you ever thought about the amount of profit you’re getting from each of your customers?
There’s a simple way to find this out: it’s called the Customer Profit Contribution calculation.
Continue reading “How to Analyze Your Customer Profit Contribution” →
Customer habits are changing as a result of the COVID pandemic. In order to remain competitive, nearly every business owner has had to adapt their delivery, communication method, and product offering.
This change is obvious for industries such as food service, hair salons, nail care, and other in-person businesses where profit margins have been hit especially hard… resulting in the closure of 200,000 businesses (and counting). However, some areas of the market are actually enjoying tremendous profitability.
Want to know what they are?
Continue reading “Which 64 Business Industries are Growing Despite the Pandemic” →
Saying “no” to a customer can be really difficult, because it means that the business owner could lose something of value.
Continue reading “I Can’t Afford to Turn Away Any Potential Customers Right Now. What Do You Recommend?” →
As the novel Coronavirus (COVID-19) continues to impact more communities across the US and other countries, business owners are especially concerned about how they will continue to operate with a sudden decrease in sales, personnel, materials, or all three.
Continue reading “Weathering the COVID-19 Storm as a Business Owner” →
Healthcare is undergoing a big transformation… both for good and for bad.
Here are my thoughts about what the future holds, from a strategic risk point of view.
Continue reading “A Strategic Risk Perspective on the Future of Medicine” →
As a new year starts, I want to share what happened in the past 365 days and how I have decided to adjust my company.
Continue reading “My 2019 Business Year In Review” →
I had the pleasure of spending an entire day with physicians at the Washington State Medical Association (WSMA) annual conference in Seattle on Saturday, October 12.
In addition to the fantastic speakers who talked about medicolegal issues, technology, and population health, I also heard about policy development with the House of Delegates and new legislative issues at the state and federal level.
Here are my take-aways from the experience.
Continue reading “My Experience at Washington State Medical Association’s 2019 Annual Meeting” →
In this first episode of my Featured Practitioner series, you’ll hear from a specialized massage therapist who applied her passion for sports, yoga, and helping people to regain functionality.
Continue reading “Featured Practitioner: Beth Petersen, LMT of Unwind Bodywork” →