10 Variations of the “Employee for a Day” Experience

I thought I knew everything about my company… until the day I stepped out of my management role and into those of front-level staff.

Working in new job tasks was the most eye-opening thing I ever did as a manager. The act of observing their roles first-hand made it crystal clear where the problems were originating. And… spoiler alert: 99% of problems in a company are because of poor management decisions!

I call this boots-on-the-ground observation method the “Employee for a Day experience.”

It’s terrifying, enlightening, humbling, and eye-opening.

And it works like magic.

Here are some ideas for how to implement this incredible (free!) tool for yourself.

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How to Create an Ideal Customer Bubble Graph

Today, I want to share a really useful tool that can help you identify your best customers. It’s called the Ideal Customer Bubble Graph.

This is a great way to know which of your customers are Ideal—individuals who have following qualities:

  • They generate the highest profit margins,
  • They give you the fewest problems,
  • They align closely with your philosophy, and
  • They help your company to move toward its strategic goals.

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How to Calculate the Impact and Probability of Business Risk

I was recently asked to explain the “Impact Score” in a Strategic Risk evaluation process. This is easy to do with a tool called the Strategic Risk Severity Matrix.

In this post, I’ll walk you through each step of using this tool, along with a practical example to demonstrate how it works.

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Book Review of “60 Minute Operational Risk Management” by Stewart Lancaster

The book 60 Minute Operational Risk Management is a reference guide for leaders who want a practical framework for recognizing and responding to risk. It breaks down complicated, abstract concepts in easy-to-understand and visual concepts.

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The Ultimate Strategic Planning Framework Tool: A Detailed Review

Your strategic plan doesn’t belong in a cabinet like a set of fine china. In my last post, I talked about the many benefits of using a Strategic Planning Framework:

  • a clear vision for the future
  • foresee vulnerabilities and dangers
  • identify areas of healthy growth
  • effectively get control of your company

This simple tool answers 3 important questions:

  1. Why are we doing this?
  2. What is required?
  3. How will we do it?

Within these questions are a variety of areas that should be included in your strategic planning process. Let’s look at each of them in more detail.

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