Part 1 | Part 2 | Part 3
Profitability is a huge problem that keeps many small businesses from growing. In an ideal sales process, here’s what happens:
- The customer becomes aware of a need.
- The customer determines what options exist by asking around, doing online searches, or walking into a store.
- The customer decides (perhaps with the help of a friendly sales rep) to invest in a particular service.
- The seller explains the investment that is needed for the service.
- The customer provides payment.
- The seller completes the service and makes sure the customer is satisfied.
Some companies wait until after the service is completed before they request payment.
Either way, a good transaction is based on trust: a strong belief that your initial problem will be fixed, and that the value you receive will exceed the cost you’re paying.
But sometimes, this process doesn’t go the way it should.
Continue reading “What is Transaction Avoidance Syndrome? Part 1 of 3” →