It has taken me 14 months to finally take stock of what took place in my business. As with many owners, 2020 did not deliver the outcomes I was expecting.
The idea of re-living those disappointments felt so painful… that I decided to delay the Year In Review process until now.
Continue reading “My 2020 Business Year In Review (a Year Late)”
This simple tool is a great way to evaluate problems in your organization through an objective lens. Grace will explain how to identify your Strengths, Weaknesses, Opportunities, and Threats, when to use the PESTEL tool, and which steps you can take to get the most out of this tool.
Keep reading for a full transcript of this episode (with bonus images and links!)
As a new year starts, I want to share what happened in the past 365 days and how I have decided to adjust my company.
What should you do when policies aren’t being followed, customers are upset, and everything starts to fall apart?
These are all symptoms of Frankenstein Management Syndrome: A condition where harmful outcomes occur because leaders are disconnected from the needs of their employees, customers, and community.
Let’s explore what causes this scary condition and how to avoid it.
Continue reading “Frankenstein Management: Why Bias Can Destroy a Great Business”
Another year has come to a close.
It’s time to reflect on how 2018 went.
And that can feel… like getting your teeth drilled at the dentist’s office.
I’ll admit, as much as I believe in how great the Year In Review process is, that doesn’t make it entirely pleasant to actually experience. But the benefits make this sometimes painful process worthwhile.
You’re invited to read my analysis of what happened—good and bad—for my business in 2018.
When you walk through a business for the first time… what is the first thing you notice?
Maybe the way it feels, looks, or smells? Is it the how the receptionist greeted and offered to help you?
Is it the attitude and friendliness of staff?
Is it the degree to which your needs were met before you even had to ask?
Successful business owners know how important first impressions are to a potential buyer. Little things can have a major impact on a customer’s decision to invest in your services or products.
It’s easy to overlook certain aspects of the workplace environment that could be turning people away. In this article, you will find out the 5 elements that can turn your business environment into one that increases both your profit margins and customer satisfaction.
Continue reading “How to Create the Perfect Workplace Environment”
Can our personal beliefs about money influence our company’s success?
How do our perceptions impact business decisions?
Why is the “Fake It Till You Make It” mindset dangerous?
I answer these questions—and much more—in my Live Facebook Video. Check out the recorded video here, or read the transcript below (including bonus content!)
Continue reading “Analyzing Profit Margins FAQs Part 1: Perceptions”
