I have made lots of mistakes as a consultant. Most of these happened because I didn’t know myself — my limitations, personality type, and blind spots.
A lot of business owners feel the need to convince customers they are worthy to solve their problems. But this can seem like desperation… and it results in offering too much to the wrong type of customer.
Continue reading “Have You Ever Served the Wrong Kind of Customer?”
What should you do when policies aren’t being followed, customers are upset, and everything starts to fall apart?
These are all symptoms of Frankenstein Management Syndrome: A condition where harmful outcomes occur because leaders are disconnected from the needs of their employees, customers, and community.
Let’s explore what causes this scary condition and how to avoid it.
Continue reading “Frankenstein Management: Why Bias Can Destroy a Great Business”
This is step 3 in a series about how to develop a Strategic Vision Board for your business.
In this step, I’ll explain what it means to Center your business, why you need to identify the main purpose for your company, and how to find balance as an owner.
Continue reading “How to Make a Strategic Vision Board Square 3: Center”
In part 3 of the series about Frequently Asked Questions on creating a sustainable Company Culture, we discuss the benefits and downsides of social media.
I’ll also share my secret to finding balance as a business owner.
Watch the recorded video here, or reading bonus-filled content below.
Continue reading “Company Culture FAQs Part 3 of 5”
This is the second post in a series about Frequently Asked Questions on the topic of Company Culture.
I will explain why it’s important, and provide some examples of companies with a good and bad culture.
Watch the recorded video here, or keep reading for bonus-filled content.
Continue reading “Company Culture FAQs Part 2 of 5”
Have you ever wondered what makes a good vision statement, and whether or not it’s necessary for your business to succeed?
I answer these questions—and much more—in a Live Facebook Video session.
View the video here, or read the transcript below (which includes bonus content!)
Continue reading “Vision and Mission FAQs: Facebook Live #1 [Video]”
This is step 2 in a series about how to develop a Strategic Vision Board for your business.
In this post, I discuss why building strong relationships is important in strategic planning and how to identify your Ideal Customers.
Continue reading “How to Make a Strategic Vision Board Square 2: Relationships”
Some aspects of a company are easy to see from the outside. These “surface” elements include things like the logo, building, language, and communication style.
But there is also a foundational layer that are an extension of the owner’s beliefs and values.
Let’s explore the mysteries that lie under the surface of a company… the Deeper Culture.
Can we be aggressive toward someone and not even know it?
I think we can.
Aggression is behavior that is hostile, forceful, or destructive. It comes from the Latin ad- (“to”) and the word gradi (“to step toward something or approach; to attack”).
It is an outward expression of inward anger that can cause incredible harm to others, even if we don’t realize it at first. Sometimes it’s difficult to know what aggression looks like, especially if you’re very comfortable with a highly competitive atmosphere.
Continue reading “Why Unconscious Aggression is So Hard to See as a Leader”
This is the first in a series about developing a Strategic Vision Board for your business.
In this post, I explain why Reputation is such an integral part of planning and running a company, and which questions to ask.
Continue reading “How to Make a Strategic Vision Board Square 1: Reputation”